InvoiceReply

The Problem

Many Malaysian online sellers and SMEs still take orders, confirm details, and chase payments through WhatsApp, which creates repetitive manual work and errors. E-invoicing rules and payment-record expectations are increasing the need for cleaner, more consistent transaction data, especially for businesses above the exemption threshold or preparing early. Sellers often juggle Shopee, Lazada, TikTok Shop, Instagram, and WhatsApp at once, so order details get scattered across channels and staff spend hours copying information. Malaysian customers commonly chat in BM, English, and Chinese, so support has to handle mixed-language messages without slowing down response times.

The Solution

Connects to WhatsApp and reads incoming order messages in BM, English, and Chinese. Extracts product, quantity, delivery address, and buyer details from chat. Generates an invoice draft and payment link, then sends a ready-to-confirm reply. Creates standard follow-ups like 'payment received,' 'order packed,' and 'tracking number sent.' Flags missing fields needed for invoicing or reconciliation before staff make mistakes. Stores all order conversations in one simple dashboard for small teams.

Target Market

Malaysian online sellers, SMEs, and social-commerce businesses that sell through WhatsApp. Small agencies, clinics, tuition centers, and service businesses that use chat-based booking and billing.

Revenue Model

Monthly subscription by number of WhatsApp numbers, agents, or order volume. Setup/onboarding fee for message templates, invoice formatting, and workflow configuration. Add-on fees for premium features like multi-branch reporting, GST/SST export, or ERP/accounting integrations.

4-Week Validation Plan

• Week1: Interview 15 WhatsApp sellers about order management pain points and current workflow.
• Week2: Build WhatsApp webhook MVP that extracts order details using AI parser prototype.
• Week3: Test with 5 sellers, measure time saved on order processing and invoicing.
• Week4: Pilot invoice generation with MyInvois integration, track user satisfaction.